I own a Rialta and live miles from the closest VW dealer, in Reno.
Tina Todaro October 22, at 1: They only put bandaids on the problems instead of offering a solution! Nobody should have to pay for the same refrigerator for the rest of their life! Vince October 21, at 7: I had a recall done on my Washing machine and it was not repairable.
I was advised a refund would be made. I have been trying since August. Yes I also did the same thing and was told the same. I have still yet to receive a refund. I have dates, the representative I have spoken with, and still nothing. I am ready to got the news next.
I am tired of supplying them with the same information. They have emailed me the form for reimbursement and I sent it back and still no check. I am so tired of this process, but they will refund me my money. I am sick of the repairs because it does not fix the problem.
Joanne Bilheimer October 5, at 2: Reading all these customer service complaints about Samsung means that I am not going thru my nightmare alone.
We bought an expensive Refrigerator about 3 years ago. When it started making a very loud noise, we called customer service to see what could be done. Since it was out of warrantee, we paid to have a service technician come out. The noise that it was making was and still is unbearable.
They sent a repairman out, only to have the problem surface again after 3 months… since we were out of this service warrantee by 1 day, they agreed to grant an exception after numerous phone calls and countless hours being put on hold and transferred.
The repairman came out once again, did what he had to do, closed out the ticket and then left. This time, Samsung customer service was refusing to send another repairman out to fix the SAME recurring problem unless we paid them.
After countless hours of arguing, they reluctantly dispatched the SAME repairman. He video conferenced and taped the entire repair job with another Samsung technician and deemed the problem unrepairable. His recommendation was to replace the refrigerator as is was a defect flaw that occurs in some of this model.
When the problem surfaced AGAIN, Samsung customer service had said that they would call us back to arrange a replacement. After 3 days and no call back, we CALLED them only to find out that they had reneged on replacing the fridge due to the fact that the fridge was out of warranty.
They finally agreed to send the technician out for the fourth time, but this time, the technician never showed up or called.
So, not only did we waste countless hours on the phone and days lost to waiting on a repairman, we still have a fridge that sounds like a freight train when ice builds up.
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